Terms & Conditions

1. Acceptance of Terms

By accessing and using Kadapela.lk, you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or services.

2. About Kadapela.lk

Kadapela.lk is an e-commerce platform operated in Sri Lanka, providing customers with access to a wide range of consumer products including electronics, fashion, household items, and personal care products through our online store.

3. Eligibility & Registration

3.1 Age Requirements

• You must be at least 18 years old to make purchases
• Minors may use the service with parental consent and supervision

3.2 Account Information

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account

4. Product Information & Availability

4.1 Product Descriptions

• We strive to provide accurate product descriptions, images, and specifications
• Colors and appearance may vary slightly due to monitor settings
• Product availability is subject to change without prior notice

4.2 Pricing

• All prices are displayed in Sri Lankan Rupees (LKR)
• Prices are subject to change without prior notice
• Special offers and discounts have specific terms and validity periods
• We reserve the right to correct pricing errors

5. Orders & Payment

5.1 Order Process

• Placing an order constitutes an offer to purchase
• We reserve the right to accept or decline orders at our discretion
• Order confirmation will be sent via email
• Contract is formed upon our acceptance of your order

5.2 Payment Methods

• Credit/Debit Cards (Visa, Mastercard)
• Online Banking
• Cash on Delivery (COD) - Available for eligible orders
• Digital Wallets (where applicable)

5.3 Payment Security

• All online payments are processed through secure, encrypted channels
• We do not store your complete payment information
• You are responsible for ensuring payment method validity

6. Delivery & Shipping

6.1 Delivery Areas

• We deliver throughout Sri Lanka
• Delivery times may vary based on location and product availability
• Remote areas may require additional delivery time

6.2 Shipping Costs

• Colombo Metropolitan Area: Standard shipping rates apply
• Other Areas: Rates calculated based on distance and weight
• Free shipping may be available for orders over specified amounts

6.3 Delivery Process

• Estimated delivery times are provided at checkout
• You will receive tracking information where available
• Someone must be present to receive the delivery
• ID verification may be required for high-value items

7. Returns & Refunds

Please refer to our comprehensive Return & Refund Policy for detailed information about returns, exchanges, and refunds.

8. User Conduct & Prohibited Uses

8.1 Acceptable Use

You agree to use our website and services only for lawful purposes and in accordance with these terms.

8.2 Prohibited Activities

• Providing false, inaccurate, or misleading information
• Using the website for any fraudulent or unauthorized purpose
• Attempting to interfere with website functionality or security
• Reproducing, copying, or reselling any part of our service without permission
• Using automated systems to access our website without authorization
• Posting or transmitting harmful, offensive, or illegal content

9. Intellectual Property Rights

9.1 Our Content

• All website content, including text, images, logos, and designs, are protected by copyright
• The Kadapela.lk name and logo are trademarks
• You may not use our intellectual property without written permission

9.2 Product Images & Information

• Product images are for illustration purposes
• Manufacturers' trademarks and copyrights are acknowledged
• We do not claim ownership of third-party brands featured on our site

10. Privacy & Data Protection

10.1 Information Collection

• We collect personal information necessary to process your orders
• We use cookies to enhance your browsing experience
• Your information is protected according to our Privacy Policy

10.2 Data Usage

• Personal information is used for order processing and customer service
• We may send promotional emails (with opt-out option)
• We do not sell your personal information to third parties

11. Warranties & Disclaimers

11.1 Product Warranties

• Products come with manufacturer warranties where applicable
• Warranty terms vary by product and manufacturer
• We facilitate warranty claims but are not the warranty provider

11.2 Service Disclaimers

• Our website is provided "as is" without warranties
• We do not guarantee uninterrupted or error-free service
• We are not responsible for delays caused by circumstances beyond our control

12. Limitation of Liability

12.1 Our Liability

• Our liability is limited to the value of the specific order in question
• We are not liable for indirect, consequential, or incidental damages
• Force majeure events (natural disasters, strikes, etc.) exclude our liability

12.2 Customer Responsibility

• You are responsible for providing accurate delivery information
• You must inspect products upon delivery and report issues promptly
• You are liable for any misuse of our website or services

13. Governing Law & Dispute Resolution

13.1 Applicable Law

• These terms are governed by the laws of Sri Lanka
• Compliance with the Electronic Transactions Act No. 19 of 2006
• Consumer protection rights under Sri Lankan law apply

13.2 Dispute Resolution

• We encourage resolving disputes through our customer service team first
• Unresolved disputes may be referred to mediation
• Sri Lankan courts have exclusive jurisdiction for legal proceedings

14. Modifications & Updates

• We may update these terms periodically
• Updated terms will be posted on our website with a revised date
• Continued use after updates constitutes acceptance of new terms
• Significant changes will be communicated to registered users

15. Termination

15.1 Account Termination

• We may terminate accounts for violations of these terms
• You may close your account at any time by contacting us
• Outstanding orders and obligations survive account termination

15.2 Service Discontinuation

• We reserve the right to discontinue services with reasonable notice
• Existing orders will be fulfilled unless legally impossible

16. Force Majeure

We are not liable for delays or failures in performance resulting from acts beyond our reasonable control, including but not limited to:

• Natural disasters, floods, earthquakes
• Government actions, strikes, labor disputes
• Internet or telecommunications failures
• Supplier failures or transportation delays
• Pandemics or health emergencies

18. Acknowledgment

By using Kadapela.lk, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. These terms constitute the complete agreement between you and Kadapela.lk regarding your use of our website and services.